Frequently Asked Questions
Does the price include set up and delivery?
No, our delivery fees are dependent on the location of the event and the items you are renting. Your delivery fee will be calculated upon checkout. We pride ourselves on having the lowest delivery fees for party rental companies in Los Angeles.
How long is a standard rental for?
Standard rentals are for 5 hours. We arrive for delivery within a 2 hour window before your event. If any time specific accommodations are needed please discuss in advance with our customer service.
Do we have to keep it plugged in the entire time?
Yes. A blower keeps air in the jumper unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator.
Do you set up inflatables at parks?
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Please note we charge an additional park fee of $250 to accommodate the pick up and delivery time for your event.
Which form of payment do you accept?
We accept Zelle, credit card, and ACH payments. We accept checks from schools, corporate offices or large organizations.
Do you require a deposit?
Yes, all orders require a non-refundable deposit to be confirmed. We charge a $100 deposit for orders under $500 and 20% of your rental total for orders over $500.
What if we need to cancel?
Deposits are non-refundable. If you cancel your rental at least 7 days prior to your event date, then we can issue a rental credit for the amount paid excluding the deposit. Cancellations made 2-7 days before your event are eligible for a 50% rental credit excluding the deposit. Cancellations made within 24 hours of your event are fully non-refundable. If an event is cancelled strictly due to the weather forecast then we can reschedule your rental for a later date at no additional fee.
Are you able to bring the jumper up steps or an elevator?
We charge a minimum of $125 for setting up a jumper that is not on ground level and requires use of an elevator.
If going up steps is required for accessing the set up location, please specify at booking and send a picture of the area so we can
give you an accurate quote on extra set up fees. If an elevator or steps are required to access the set up location this MUST be discussed in advance with our customer service to ensure we can fulfill the order.
What surfaces do you set up on?
We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Can we see a copy of your contract and safety rules?
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Are we responsible for the unit if it gets a tear or damaged in any way?
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
No, our delivery fees are dependent on the location of the event and the items you are renting. Your delivery fee will be calculated upon checkout. We pride ourselves on having the lowest delivery fees for party rental companies in Los Angeles.
How long is a standard rental for?
Standard rentals are for 5 hours. We arrive for delivery within a 2 hour window before your event. If any time specific accommodations are needed please discuss in advance with our customer service.
Do we have to keep it plugged in the entire time?
Yes. A blower keeps air in the jumper unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator.
Do you set up inflatables at parks?
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Please note we charge an additional park fee of $250 to accommodate the pick up and delivery time for your event.
Which form of payment do you accept?
We accept Zelle, credit card, and ACH payments. We accept checks from schools, corporate offices or large organizations.
Do you require a deposit?
Yes, all orders require a non-refundable deposit to be confirmed. We charge a $100 deposit for orders under $500 and 20% of your rental total for orders over $500.
What if we need to cancel?
Deposits are non-refundable. If you cancel your rental at least 7 days prior to your event date, then we can issue a rental credit for the amount paid excluding the deposit. Cancellations made 2-7 days before your event are eligible for a 50% rental credit excluding the deposit. Cancellations made within 24 hours of your event are fully non-refundable. If an event is cancelled strictly due to the weather forecast then we can reschedule your rental for a later date at no additional fee.
Are you able to bring the jumper up steps or an elevator?
We charge a minimum of $125 for setting up a jumper that is not on ground level and requires use of an elevator.
If going up steps is required for accessing the set up location, please specify at booking and send a picture of the area so we can
give you an accurate quote on extra set up fees. If an elevator or steps are required to access the set up location this MUST be discussed in advance with our customer service to ensure we can fulfill the order.
What surfaces do you set up on?
We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Can we see a copy of your contract and safety rules?
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Are we responsible for the unit if it gets a tear or damaged in any way?
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.